B.S. Computer Science, CSU Fullerton
M.S. Mechanical Engineering, CSU Fullerton
Merchandise Lead
Host
The Walt Disney Company
Anaheim, CA October 2022- Present
- Ensure Cast Members receive comprehensive guidance and support,
enabling them to
deliver exceptional guest experiences while maintaining high productivity levels.
- Demonstrate excellent organizational skills, and leverage verbal and
written
communications to help operational flow; resolve recurring problems in the operation
when adequate or direct the issue to appropriate partners.
- Support Cast Members and Management Leaders by addressing and helping
resolve time
and attendance concerns, ensuring clarity and compliance with company policies.
- Demonstrates strong guest service skills, ensuring efficient operation
and upholding the
Disney values of Safety, Courtesy, Inclusion, Show, and Efficiency.
- Provide training and support for peers in using company systems,
ensuring operational
continuity and knowledge sharing regarding Cast Life, scheduling, communications with
management, Global HR, RSVP, and more.
- Assist and encourage the use of Rostr and Careers pages for
opportunities, while helping
to navigate them and provide best practices.
Programmer/Analyst
The Moore Law Group
Santa Ana, CA July 2019 - March 2020
- Designed and implemented intranet portal utilizing SQL database for inventory
management and everyday business use
- Designed user-friendly interface to allow for efficiency in organization and
navigation
Increased stability and organization of documentation system; documented tasks,
processes, and events
- Utilized Active Directory to ensure security and connectivity for members of
workplace
Demonstrated computer and software proficiency with Word, Excel, Teams, Slack,
Outlook, and more.