Troubleshoot and resolve technical issues with POS systems, scanners, payment
terminals, and printers to maintain smooth retail operations in a high-volume
environment.
Support hundreds of guests per shift by delivering service aligned with Disney’s 5
Keys and SERVICE model.
Manage break rotations, task assignments, and escalated guest situations; optimize
throughput by assessing staffing needs and reducing bottlenecks.
Collaborate with Security, Custodial, and Wireless teams to resolve connectivity
issues and maintain show-ready spaces.
Operate and maintain embroidery equipment to deliver customized products that
enhance the guest experience.
Replaced and configured safety beacons across Disneyland Resort hotels, ensuring
accurate registration in Relay and proper installation in 150+ guest rooms/day.
Tested and validated beacon functionality (signal transmission, mesh connectivity,
correct mapping), resolving issues via resets, reconfiguration, or replacement.
Maintained data accuracy via Smartsheet logs, device labeling, and room-by-room
verification checks to prevent mismatches in a safety-critical system.
Identified and resolved mislabeled MAC addresses, app connectivity failures, and
hardware discrepancies; investigated and recovered missing devices.
Programmer
The Moore Law Group
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Developed and maintained a company-wide intranet portal using Django (Python),
Apache, MySQL, HTML/CSS/JavaScript, and Bootstrap, serving ~250 employees across
multiple states.
Created a Docker-based test environment and used Git for version control to support
safe deployments to an internal production server; managed updates remotely via
RealVNC.
Designed a searchable employee directory, department dashboards, and internal
communication tools used daily by Operations, Attorneys, Paralegals, and Management.
Built automation pipelines for compliance reports, performance metrics, call center
analytics via PowerBI, settlement summaries, and outbound legal correspondence.